Shipping policy

Shophatke is committed to providing a smooth, reliable, and convenient shopping experience. We work with trusted logistics and courier partners to deliver orders across India.

1. Order Processing & Dispatch

Orders are generally processed and dispatched within 1–2 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been dispatched, shipping and tracking information will be shared through the contact details provided during checkout.

Please note: Estimated delivery time starts from the date of dispatch, not from the date the order is placed.

2. Delivery Across India

We offer delivery to serviceable locations across India.

Delivery time may vary depending on the destination, PIN code, courier partner, serviceability, weather conditions, public holidays, and other operational factors.

Estimated delivery timelines are generally:

Same City: 2–3 business days

Same or Nearby State: 3–4 business days

Metro to Metro: 4–5 business days

Rest of India: 5–6 business days

Jammu & Kashmir & North-East India: 6–7 business days

These timelines are estimated only and are not guaranteed. Actual delivery time may vary depending on the circumstances mentioned above.

3. Shipping Partner

Orders may be shipped through different logistics and courier partners depending on the delivery location, PIN code, serviceability, shipment requirements, availability, and operational considerations.

ShopHatke reserves the right to select a suitable courier or logistics partner for each shipment.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the product, order value, delivery location, package weight and dimensions, and selected shipping service.

If free shipping is available for a particular product or order, it will be clearly mentioned on our website or at checkout.

5. Cash on Delivery (COD)

Where available, customers may choose Cash on Delivery (COD) during checkout.

COD availability depends on the delivery PIN code, order value, product, and courier serviceability.

For COD orders, the full order amount must be paid to the delivery partner at the time of delivery.

For certain COD orders, ShopHatke may contact the customer to confirm the order before dispatch.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact details provided during checkout.

You can use the tracking information to monitor the status of your shipment.

Tracking information may take some time to become active or update after the shipment has been handed over to the courier.

7. Delivery Delays

We make reasonable efforts to deliver orders within the estimated delivery timeframe. However, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Heavy rain, adverse weather conditions, or natural events

Public holidays

High shipment volumes

Transportation or operational issues

Incorrect or incomplete address

Remote or difficult-to-service locations

Courier-related delays

Natural disasters

Other unforeseen circumstances

Delivery may therefore take longer than the estimated timeframe in certain situations. A delay in delivery does not automatically qualify an order for cancellation, return, replacement, or refund. Any such request will be handled in accordance with our applicable policies and the circumstances of the order.

8. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information at the time of checkout, including:

Full name

Complete delivery address

Correct PIN code

Valid mobile number

If an order cannot be delivered because of an incorrect, incomplete, or unserviceable address or contact information provided by the customer, the shipment may be returned to us.

If re-shipment is requested after an unsuccessful delivery caused by incorrect or incomplete information, additional shipping charges may apply.

9. Failed Delivery Attempts & RTO

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect or incomplete, the customer refuses to accept the shipment, or for another delivery-related reason, the courier partner may make additional delivery attempts.

If the shipment cannot be delivered after the applicable delivery attempts, it may be marked as RTO (Return to Origin) and returned to us.

For COD orders, refusing to accept the shipment may result in an RTO.

If an order is returned to us as RTO, any refund or re-shipment will be handled in accordance with our Return & Refund Policy and the applicable circumstances of the order.

10. Damaged or Tampered Package

Please check the condition of your package at the time of delivery.

If the package appears visibly damaged, opened, or tampered with, you are advised to inform the delivery partner and, where possible, record the condition of the package before accepting the shipment.

If you receive a damaged, incorrect, incomplete, or defective product, please contact us as soon as possible and provide clear photographs or videos of the package and product.

We may request additional information or evidence to investigate the issue with our logistics and courier partners.

11. Missing, Incorrect or Defective Product

If you receive a product that is missing, incorrect, damaged, or defective, please contact us within the applicable period mentioned in our Return & Refund Policy.

Please keep the original product, packaging, labels, accessories, and other related materials until the issue has been reviewed and resolved.

12. Returns & Refunds

Shipping and delivery are separate from our return and refund process.

For complete information regarding product returns, replacement, refund eligibility, refund processing, damaged or defective products, and order cancellation, please refer to our Return & Refund Policy and Cancellation Policy, where applicable, available on our website.

13. Delivery Confirmation

An order may be shown as delivered once the courier partner records the shipment as successfully delivered to the delivery address provided by the customer.

If your order is marked as delivered but you have not received it, please contact us as soon as possible with your order number so that we can investigate the shipment with the relevant logistics or courier partner.

14. Customer Responsibility

Provide accurate and complete delivery information at checkout.

Provide a valid and active mobile number.

Keep your phone available during the delivery process.

Be available to receive the shipment.

Check the package condition at the time of delivery.

Contact ShopHatke promptly if there is any issue with the shipment or product.

15. Contact Us

If you have any questions or concerns regarding your order or shipment, please contact us using the following details:

Shophatke
11, RTC, Main Road
Talala Gir, Gir Somnath
Gujarat – 362150, India
Phone: +91 70411 45777
Email: contact@shophatke.in

Important Information

All delivery timelines mentioned in this Shipping Policy are estimated timelines only and are not guaranteed.

Delivery may take longer due to the destination, PIN code serviceability, courier operations, heavy rain or adverse weather conditions, public holidays, high shipment volumes, transportation issues, or other circumstances beyond our reasonable control.

ShopHatke reserves the right to use a suitable logistics or courier partner based on serviceability, availability, shipment requirements, and operational considerations.