Return & Refund Policy

We have a 6-business-day return policy, which means you have 6 business days after receiving your product to request a return.

Return Eligibility

To be eligible for a return, the product must:

• Be unused and in the same condition in which you received it.

• Be returned with its original packaging, tags, accessories, and other included items.

• Be accompanied by proof of purchase or order details.

Products that are used, damaged due to misuse, or returned without their original packaging may not be eligible for a return.

How to Request a Return

To request a return, please contact us at:

Email: shophatkeretail@gmail.com

You must contact us within 6 business days of receiving your order.

Please do not send the product back before your return request has been approved. We will provide you with the return instructions and the return address after reviewing your request.

Returns sent without prior approval may not be accepted.

Damaged, Defective or Wrong Product

Please inspect your order immediately after receiving it.

If you receive a product that is:

• Damaged

• Defective

• Different from the product you ordered

• Missing any major component

please contact us as soon as possible with your order number and clear photos/videos of the product and packaging.

We will review the issue and provide the appropriate resolution.

Non-Returnable Products

Certain products may not be eligible for return due to their nature or hygiene requirements.

These may include:

• Personal care and hygiene products

• Used products

• Products damaged due to misuse or improper handling

• Products without original packaging

• Customized or personalized products

• Products specifically marked as non-returnable on the product page

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Exchange

We currently do not guarantee direct product exchanges.

If you receive a defective, damaged, or incorrect product, please contact us within 6 business days of receiving the order. After reviewing the issue, we will inform you about the available resolution.

Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly delivered, ShopHatke may provide return instructions.

For other eligible returns, return shipping conditions may vary depending on the product and reason for return.

Please wait for confirmation from our support team before shipping any product back.

Refunds

Once we receive and inspect the returned product, we will notify you whether the return has been approved.

If your return is approved, the refund will be processed to your original payment method.

The refund may take additional time to appear in your bank account or payment method depending on the payment provider and bank processing time.

If you have not received your refund after the expected processing period, please contact us at:

contact@shophatke.in 

Contact Us

For any questions regarding returns or refunds, please contact:

Shophatke
Email: contact@shophatke.in
NO: 70411 45777